- Provide comprehensive technical support for hardware, software, and network issues in on-premises and cloud environments.
- Manage hosting platforms such as cPanel, WHM, DirectAdmin, and Plesk, including web server (Apache, Nginx, LiteSpeed), DNS, email, and database services (MySQL/MariaDB).
- Support end-users with domain setup, SSL installation, email configuration, CMS issues (WordPress, Joomla), and FTP
- Administer Linux (CentOS, Rocky, Almalinux, CloudLinux, Ubuntu) and Windows servers with regular patching, updates, security hardening, and performance tuning.
- Configure, monitor, and troubleshoot Proxmox VE and VMware ESXi environments, including VM provisioning, snapshots, storage, and clustering.
- Deploy and manage cloud infrastructure on AWS, Alibaba Cloud, Tencent Cloud, and DigitalOcean (EC2, S3, RDS, networking).
- Perform regular system backups and restore procedures; implement disaster recovery plans.
- Handle network and system security tasks, including DDoS mitigation, CSF firewall rules, and malware investigation.
- Manage Active Directory, group policies, remote access (VPN, SSH, RDP), and user permissions.
- Coordinate with vendors and third-party providers for hardware and software support.
- Manage phone system and configuration as a call center (3CX)
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